Process
Six clear steps from first conversation to ongoing support. You work directly with the two of us the whole way.
01
You reach out
Use the form, call, text, or email. Tell us what is not working with your current site, or what you need if you do not have one. We reply with first thoughts within a business day.
Reply within 1 business day
02
Discovery call
A relaxed conversation about your business or organization, your visitors, and what you want the site to do. No sales script. If a simpler or cheaper option fits better, we say so.
20 to 30 minutes, free
03
Fixed quote
We send a clear scope, timeline and fixed price. Half is due to begin and the balance at launch. No hourly surprises.
Price in writing before work starts
04
Design and build
We outline the pages, design the key ones, and build the site. You get a private preview link to click through on your phone and computer, and we refine it together.
2 to 4 weeks
05
Launch
We publish the site, connect your domain, set up redirects from old URLs so nothing is lost, submit it to Google, and check forms and links on the live site.
Scheduled around your calendar
06
Support
Send us an email or text when something changes. A support plan covers edits and upkeep so the site stays current without you learning another tool.
Ongoing, month to month
Timelines
Typical, from first call to launch.
- Single landing page
- A few days
- Small site, about 5 pages
- 3 to 5 weeks
- Move from WordPress or another platform
- 3 to 6 weeks
- Larger or custom sites
- Quoted after a call
What to have ready
None of this is required for the first call, but gathering it early keeps the project moving.
What is not working
Why you want a new site, or what you wish your current one did.
Photos and logo
Real photos of your place, people or work matter more than almost anything. A rough logo is fine.
The basics
Hours, services, contact details, and any wording you already have, even in an old document.
Sites you like
Two or three sites whose look or feel you admire, even outside your industry.
Domain and hosting info
Who registered your domain and where the site lives now. If you are not sure, we can find out.
A date that matters
A season, event or board meeting we should plan around.
Questions
How long does a project take?
A typical five-page site takes 3 to 5 weeks from the first call to launch. A single landing page can be live in days. Most of the time depends on how quickly photos, wording and feedback come back, so having them ready speeds things up.
How much is the deposit, and when do I pay the rest?
Half of the fixed price is due to begin, and the balance is due at launch. Support plans and add-ons start after launch and are billed monthly.
Do I need to write all the content?
No. Send what you have, even rough notes or an old document, and we will help shape it into clear page wording. Real photos are the one thing we cannot invent, so those are worth gathering early.
How many rounds of revisions are included?
Your quote spells out the rounds of feedback included while the design and build are in progress: colors, wording tweaks, layout adjustments. Adding something new after a page is approved, such as a new page or feature, counts as new scope, and we quote it before doing it.
What if I am moving off WordPress?
We handle it. We bring over your content, rebuild it as a static site, and set up redirects so your old links and search rankings carry over. Plan on 3 to 6 weeks depending on how much content there is.
Who owns the website when it is done?
You do. You receive the full source code, and if you add domain registration, the domain is registered in your name. Nothing is locked behind an account you cannot access.
How do I make changes after launch?
Send us an email or text. A support plan includes a set amount of edit time each month, and anything beyond that is quoted first. Most changes are done the same or next business day.
Can I switch to another developer or host later?
Yes, anytime. Your site is plain files that can be hosted almost anywhere, and we will hand everything over cleanly. We would rather earn your business each month than trap you.
Do you work with nonprofits and volunteer boards?
Yes, and we plan around them: board budget cycles, approvals that take a meeting or two, and volunteers who come and go. Tell us your constraints on the first call.
Do I have to be local?
No. We are based on Lake Sunapee in New Hampshire, but most of the work happens by phone, video and email, so we work with clients anywhere.
Looking for pricing? See services.